论文部分内容阅读
目的为增强住院患者治疗消费的透明度,让病人明明白白地消费。方法成立迎客来QC小组,运用PDCA循环管理方法,对150例住院病人盲目消费现状进行调查、分析,找出消费管理的流程缺陷, 制定对策,加强主班工作,改革护理程序,制定住院病人消费明细告知程序。结果经过12个月的收集资料、评估、确认、评价,取得明显成效,住院患者消费透明度由52%提高到100%。结论QC小组活动有利于实现全员参与,提高护理水平,有利于提高病人满意度。
The purpose is to enhance the transparency of hospitalized patients’ treatment expenditures and allow them to consume clearly and clearly. Methods A QC team was set up to welcome guests to use the PDCA cycle management method to investigate and analyze the status of blind consumption of 150 inpatients, find out the defects of the consumption management process, formulate countermeasures, strengthen the main class work, reform nursing procedures, and develop inpatients. Consumer details inform the program. Results After 12 months of data collection, evaluation, confirmation and evaluation, significant results were achieved, and the transparency of inpatient consumption increased from 52% to 100%. Conclusion QC group activities are conducive to achieving full participation, improving the level of nursing and helping to improve patient satisfaction.