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近期,受宏观经济的影响,经济增速下行、利率市场化持续推进、金融托媒快速发展和存放款基准利率非对称下调等因素继续对银行构成挑战和压力。放眼未来几年,银行传统业务收益率将会大大降低,银行业进入从制度要红利到向管理要红利的阶段,因此,全面提升银行科学化管理和专业化服务水平迫在眉睫。银行的竞争是品牌和服务的竞争,服务是竞争力,而银行员工是服务的直接生产者,创造优质服务的关键渠道是追求员工的综合价值。本文意在分析影响员工心理的因素,讨论一种侧重于心理的绩效管理策略。
Recently, under the influence of the macro-economy, such factors as the slowdown of economic growth, the continued marketization of interest rates, the rapid development of financial intermediaries and the asymmetric reduction of deposit interest rates continue to pose challenges and pressures to banks. Looking to the next few years, the bank’s traditional business yield will be greatly reduced, the banking sector has entered a dividend from the system to the stage of management to dividends, therefore, comprehensively enhance the bank’s scientific management and professional services is imminent. Bank competition is the competition between brand and service, service is competitive, and bank staff is the direct producer of service. The key channel to create good service is to pursue the comprehensive value of staff. This article is intended to analyze the factors that affect employee psychology and discuss a performance management strategy that focuses on psychology.