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目前医院的门诊流程是多年沿袭下来的一种自然过程,它存在的问题是没有从患者的角度安排就诊程序,而是让患者自己去适应门诊流程的各个环节,从而带给患者许多不便,也使医院某些工作处于无计划状态。以人文精神改造服务流程,不仅能够减少患者不必要的等待时间,提高患者的有效就诊率,还可以充分利用医院的现有资源,有效缓解医院的拥挤现象,使得医院的资源在较大范围内得到统一管理,同时,也给医院带来可观的经济效益。而医院只要真正“以病人为中心”,服务流程的改造是不难做到的。
At present, the outpatient procedure of hospitals is a natural process that has been followed for many years. The problem is that the patient does not arrange the procedure from the perspective of the patient. Instead, it allows the patient to adapt to various aspects of the outpatient procedure and brings many inconveniences to the patient. Make some hospital work unplanned. Reforming the service process with humanistic spirit can not only reduce unnecessary waiting time for patients, increase the effective rate of patients’ visits, but also make full use of the existing resources of the hospital to effectively relieve the congestion of the hospital and make the resources of the hospital within a relatively large range. Get unified management, but also bring considerable economic benefits to the hospital. However, as long as the hospital is truly “patient-centered,” the transformation of service processes is not difficult to achieve.