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当前,基层供电企业的服务工作,无论是服务理念的拓展延伸、服务载体的创新,还是服务资源的整合提升,与国家电网公司的要求、企业面临的竞争环境,都有较大差距。笔者以为,基层供电企业需要以战略为导向缔造服务品牌,努力提升服务水平。人才支撑一是树立整体营销和全员营销观念,
At present, the service work of grass-roots power supply enterprises has a long way to go in terms of both extension of service concept, innovation of service carriers and consolidation and improvement of service resources, as well as the requirements of State Grid Corporation of China and the competitive environment that enterprises face. The author believes that grass-roots power supply companies need to be strategically oriented to create a service brand, and strive to improve service levels. Talent support First, establish the overall marketing and full marketing concept,