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无锡电信在深入开展“服务提升年”活动中转变视角,由业务导向型转变为客户导向型、客户企业互动型、企业引领型等服务模式上来,将“大笔”落在持续提升全员、全网、全渠道、全业务的服务能力上。经过上下协同,全员参与,这一活动迎来了收获的时节,取得三大丰硕成果。成果一:让客户“快乐”起来2010年以来,无锡电信启动了智能化小区建设项目,宗旨是让小区居民享用、实用、乐用业务,使生活品质得到提升。无锡电信从无锡市翡翠城小区、东
Wuxi Telecom shifted its perspective of deepening “service upgrading year” activities from “service-oriented” to “service-oriented”, “customer-oriented” and “enterprise-led” Enhance the full, the entire network, all channels, all services on the service capacity. Through the cooperation from top to bottom, full participation, this event ushered in the harvest season, achieved three fruitful results. The first result: Let customers “happiness ” up Since 2010, Wuxi Telecom launched an intelligent community building project, the purpose is to allow residential residents to enjoy, practical, happy business, so that the quality of life has been improved. Wuxi Telecom Emerald City District, Wuxi City, East