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目的:了解门诊患者对预约挂号的认知需求和评价,探讨改进措施。方法:应用自行设计的《门诊患者预约挂号满意度调查问卷》,采用随机抽样的方法对就诊的患者进行现场调查。结果:在预约挂号途径的选择上,电话预约、网络预约、掌上浙一预约为主要方式,在知晓预约挂号方式的途径上,80%的患者是通过医院宣传了解的,使用预约挂号后85%的患者满意,15%的患者基本满意。结论:医院只有不断完善和优化预约挂号服务方式,才能全面推进和完善预约挂号服务的规范化、科学化,更好地为患者提供高效、优质的服务。
OBJECTIVE: To understand the cognitive needs and evaluation of outpatients for appointment registration and to explore the improvement measures. Methods: A self-designed questionnaire “Appointment Degree Appointment Satisfaction Questionnaire for Outpatients” was used to carry out on-site investigation on the patients treated by random sampling method. Results: Appointment registration, telephone booking, online booking, booking on the palm of Zhejiang and Zhejiang as the main way, in knowing the way of booking an appointment way, 80% of patients through the hospital to promote understanding, the use of registered 85% Of patients satisfied, 15% of patients were basically satisfied. Conclusion: Only by continuously improving and optimizing the registration service, hospitals can comprehensively promote and improve the standardization and scientificalness of appointment registration services, and provide patients with efficient and quality services better.