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国外的研究主要集中在对导游服务各个方面的质量进行评价,国内正处在导游薪酬体制变革的关键时期,通过对国内的研究文献发现成熟的绩效考核理论并没有深入应用到导游人员的绩效考核中,基本的导游人员绩效考核指标体系还没有建立。
Foreign studies mainly focus on evaluating the quality of all aspects of the tour guide service. The domestic is at a critical period of the reform of the tour guide pay system. By studying the domestic research literature, the mature performance evaluation theory has not been applied to the performance evaluation of tour guides In the basic guide staff performance evaluation index system has not been established.