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目的近年来护患纠纷发生率逐年上升,护患纠纷的发生,不仅对母婴身心健康造成负面影响,也会导致护理人员工作积极性受到打击,如何建立融洽和谐的护患关系,减少护患纠纷的发生率是目前需要解决的问题之一。方法通过分析常见护患纠纷的起因,寻找不安全因素,针对性的提出预防措施,为临床减少产科护患纠纷的发生率提供理论参考。结果产妇身份特殊性、产妇及家属对医护工作的期望值过高以及缺乏医学基本知识等个人原因,护理人员换位思考及责任心不强、法律意识淡薄、沟通技巧欠缺、综合素质不够、人员配备不足等因素,以及病房环境不佳、病区分配不合理、医疗费用等因素均可能导致护患纠纷的发生。结论护理工作者应转变护理观念、提高沟通技巧,医院应加强法律知识教育,加强护理人员素质培训,关心护理人员诉求,严格落实各项规章制度,科学分配病区,合理收费,改善社会认知,从各个方面提高产妇及家属对护理的满意度,减少护患纠纷的发生;明确护患纠纷发生的原因,并以严谨、认真的态度去进行针对性的预防,对提高护理水平,减少护患纠纷具有积极的意义。
Objectives The incidence of nurse-patient disputes has been increasing year by year. The occurrence of nurse-patient disputes not only negatively affects the physical and mental health of mothers and infants, but also leads to the enthusiasm of nurses being hit. How to establish a harmonious relationship between nurses and patients and reduce nurse-patient disputes The incidence is currently one of the problems to be solved. Methods By analyzing the causes of common nurse-patient disputes, looking for unsafe factors, proposing preventive measures in a targeted manner, and providing a theoretical reference for reducing the incidence of obstetric nurse-patient disputes clinically. Results The particularity of maternity status, the expectation of maternal and family medical care work is too high and the lack of basic medical knowledge and other personal reasons, Nursing staff empathy and sense of responsibility is not strong, weak legal awareness, lack of communication skills, lack of overall quality, staffing Inadequate and other factors, as well as poor ward environment, ward allocation unreasonable, medical costs and other factors may lead to the nurse-patient disputes. Conclusion Nursing workers should change their nursing concepts and improve their communication skills. The hospital should strengthen legal knowledge education, strengthen the training of nurses, care for the demands of nurses, strictly implement the rules and regulations, allocate wards scientifically, reasonably collect fees, and improve social cognition , Improve maternal and family members’ satisfaction with nursing in all aspects, and reduce the occurrence of nurse-patient disputes; clarify the causes of nurse-patient disputes and conduct targeted prevention in a serious and serious manner; and improve the level of nursing care and reduce nursing care Suffering disputes have a positive meaning.