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目的了解中毒救治专业人员对全国中毒咨询热线的知晓和认可情况,为进一步改进中毒咨询服务内容和方式提供建议。方法对3个省份共400名临床医生进行现场问卷调查并对结果进行统计学分析。结果现场发放问卷400份,回收有效问卷375份,回收率93.75%;高、中、初级职称比例分别为32.80%、40.00%、23.20%;被调查医生中53.60%知晓区域性或全国中毒咨询热线,知晓途径主要通过网络媒体、专业期刊、产品标签及114查询等途径;有中毒救治咨询服务需求时仅2.50%的被调查者会第一时间向中毒咨询服务热线求助,希望获得的主要信息是毒物成分及健康影响;有98.66%的调查者认为有必要开展中毒咨询服务,希望提供毒物数据库查询、专业书籍、信息推送等多种形式的信息服务。结论中毒咨询服务的实际知晓率低,应加强普及专业培训,针对专业人员信息需求提供规范化、多种形式的中毒信息服务。
Objective To understand the knowledge and approval of poisoning treatment professionals on the National Hotline of Poisoning and provide suggestions for further improving the content and methods of poisoning counseling services. Methods A total of 400 clinicians in 3 provinces were surveyed on site and the results were statistically analyzed. Results There were 400 questionnaires distributed on the spot and 375 valid questionnaires were collected, the recovery rate was 93.75%. The proportions of high, middle and primary titles were 32.80%, 40.00% and 23.20% respectively. 53.60% of the surveyed doctors knew the regional or national poisoning hotline , Know the ways mainly through the online media, professional journals, product labels and 114 inquiries and other means; poisoning treatment counseling services only 2.50% of respondents will be the first time to the poisoning counseling service hotline, hoping to obtain the main information is 98.66% of the respondents think it is necessary to carry out poisoning counseling services, hoping to provide many forms of information services such as poison database query, professional books, information push and so on. Conclusion The actual awareness rate of poisoning counseling services is low. Professional training should be popularized, and standardized and various forms of poisoning information services should be provided for the information needs of professionals.