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企业的生命在于质量,质量的保证在于科学管理,科学管理的一个重要内容和方法就是标准化。服务的标准化可以从不同的角度和侧面细化进行,本文主要从以下两个方面进行讨论:一是服务流程层面,二是提供的具体服务层面。
The life of an enterprise lies in the quality and the guarantee of quality lies in the scientific management. An important content and method of scientific management is standardization. The standardization of services can be refined from different angles and sides. This article mainly discusses from the following two aspects: First, the service process level, the second is to provide specific service level.