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长沙城北供电局在营业窗口建设上进行了新的尝试 ,实践星级服务管理模式 ,并正在努力探索出一条提高服务质量的新路子。确定服务标准 ,实行星级管理是提高服务质量的基础工作。没有标准的生产是无效的劳动 ;同样 ,没有标准的服务 ,则是劣质的服务 ,是很难让人满意的。为此我们
The Changsha North Power Supply Bureau has made new attempts to establish a business window and practices a star service management model, and is working hard to explore a new way to improve service quality. The determination of service standards and the implementation of star management are the basic work for improving service quality. No standard production is ineffective labor; similarly, there is no standard service, it is a poor service, and it is difficult to be satisfied. For this we