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目的探讨如何从管理角度降低献血者抱怨与投诉提高献血者对无偿献血的忠诚度。方法收集1999—2009年4月通过电话、信件、现场及来人记录的107例抱怨投诉资料。采用回顾性资料分析,从献血者和采供血机构两方面分析抱怨投诉情况。结果1)在107例抱怨投诉中,因献血者自身原因如献血
Objective To explore how to reduce the complaints and complaints of blood donors from the perspective of management to improve the loyalty of blood donors to unpaid blood donation. Methods A total of 107 cases of grievance complaints collected by telephone, mail, on-the-spot and incoming visits from April 1999 to April 2009 were collected. The use of retrospective data analysis, from blood donors and blood collection agencies to analyze complaints from both complaints. Results 1) Among the 107 complaint complaints, blood donors’ own reasons such as blood donation