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目的:探索适合康复专科医院针灸理疗科的管理模式。方法:通过分析工作中的缝隙,对科室的组织结构、工作流程、设备管理、质量控制、服务方式、管理权限、绩效考核等进行改革与完善。结果:医患关系和谐,病人满意度达99%;理疗设备使用率、针灸理疗诊疗量连续3年、每年递增40%以上;逐步形成稳定的人才梯队与自觉、高效、安全的工作氛围。结论:无缝隙工作模式适合200张左右床位规模的康复专科医院针灸理疗科。
Objective: To explore the management mode of acupuncture and moxibustion physiotherapy department suitable for rehabilitation hospital. Methods: By analyzing the gaps in the work, the department’s organizational structure, work flow, equipment management, quality control, service mode, management authority, performance appraisal and so on were reformed and perfected. Results: The relationship between doctor and patient was harmonious and patient satisfaction was 99%. The usage rate of physiotherapy equipment and acupuncture and physiotherapy clinics increased by 40% each year for 3 consecutive years. Gradual formation of stable talent pool and working atmosphere with self-consciousness, efficiency and safety. Conclusion: The seamless work mode is suitable for acupuncture and moxibustion physiotherapy department in rehabilitation hospital of about 200 beds.